Customer Focus is Dhaka Bank’s (DBL) one of the most important core values, on which we operate our business in the banking industry.
Customers’ perceptions of service are based on how the experience matches their expectations: Satisfactory service occurs when expectations are met. Delightful service occurs when service exceeds expectations.
DBL always believes in providing delightful customer experience to its all customers. In today’s competitive world, our customers’ expectations about our services are ever increasing.
We live in an age where customers are more than willing to share their experiences with friends, family and the social media world. So it’s not surprising that they may be just as willing to share their experiences with the company itself – as long as they are asked.
To serve better and delightful service it is imperative to hear the voices of our customers. To ensure the “Voice of the Customer” is heard on an ongoing basis, DBL has introduced an automated customer feedback system to its Local Office, Dhaka. We have also taken initiatives to launce this automated customer feedback system to other DBL branches very soon.
As a responsible financial institution, we believe:
“Quality service first!
Quality service is Your Right, Our Obligation”