TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK


TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

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Rate last updated: 02/01/2014 11:15:04 AM


The world witnesses an information and technology revolution. This revolution has touched every aspect of people’s life including banking. Technology has introduced new ways of delivering banking services and products to the customers, such as ATMs, and Internet Banking (IB). Hence, banks have found themselves at the forefront of technology adoption for the past few years. These changes and developments in the banking industry have impacts on service quality, future of the banking activities, and consequently its continually competitive ability in the market since going along with technology is one of the most important factors of economic organization’s success in general and banks in particular. It motivates banks to spend more on technology and information to achieve maximum returns and attract large number of clients.

To continue meeting these goals

We have made some significant changes to IT functions recently.

e-Statement, e-Advices and e-Notification
An e-Statement or e-Advices or e-Notification can’t be stolen from your mailbox, delivered to the wrong house, or taken from your trash. Sending e-Statements, e-Advices and e-Notification to retail and corporate customers through e-mail (daily and monthly) has financial benefit as Printer, Paper or Courier costs are not associated with the Bank. This implementation is also the part of a Bangladesh’s bigger picture to implement Central Bank’s Green Banking Policy.
Remittance Disbursement
Remittance has a huge contribution in our economy. It is the second highest contributor to our GDP. To facilitate smooth flow of remittance from foreign country to a remote place of the country, Dhaka Bank has made arrangement with reputed remittance payment gateway like Western Union, Al Ansary, Cash Express/Placid and Express Money. The technological platform between these companies and Dhaka Bank is established by IT division. We are also providing all necessary technical support to branch level for smooth pay out of remittance.
Green Banking Activities
We have been using a high performance automated core banking software and e-mail for intra bank official correspondence where no more manual banking is required. With a view of reducing the usage of hard copy statement as well as to popularize paperless banking, Dhaka Bank, of late, introduced e-statements, M-Banking, Internet Banking, ATM and ADM. Through e-statements client can view, download or print an electronic version of the statement that looks just like the paper version. Dhaka Bank is also planning to introduce Solar power ATM operation on test basis.
Dhaka Bank has been using twenty-first century’s technology VIRTUALIZATION for Data center Server & Application. With the help of VM server Administration, scalability and recourse management have improved tremendously. Also the cost of power, cooling, space has been reduced significantly.
Network Hardware Redundancy At Data Center
Dhaka Bank IT has initiated a project to reduce network downtime at zero level by implementing auto switching between redundant hardware in the Data Center. The project will be executed in 2 phases.
1st Phase: In this phase network team is working to install 2 core routers where all the links from vendors will be connected. The configuration between these two routers are arranged in such a way that in case of one router goes down, the other will take over all the traffic.
2nd Phase: In this phase 2 core firewall will be installed at Data Center with Intrusion Prevention System. After completion of this phase current firewall will be transferred to Disaster Recovery Site.
Introducing IP Phone In Dhaka Bank
IP (Internet Protocol) Technology is the base of all digital communication. Basically it was evolved for data communication and gradually evolving widely for using of voice transfer. In every network even internet hub runs on IP. Voice communication through IP network is popularly known as IP Telephone.
In development of telecommunication and connectivity in Bangladesh, scope of IP telephony increases. Government provided licenses to different companies for IP telephony services (IPTSP). For any internal communication within own organization through soft switch is open but to reach other operator an IPTSP is required. Connectivity is the prime requisite for IP Telephone. Due to centralized banking operations, all branches are connected mostly fiber link. So we can setup IP Telephone by using an IP PBX – Soft or Hard. To waive cost and limitations, we prefer soft PBX. BDCom online is one of the IPTSP and we have selected their soft PBX for ip phone setup.
Electronic Fund Transfer (EFT)
We have successfully implemented EFT process as per Bangladesh Bank requirement. We also played Pilot Bank role in that project. Gradually now all branches and few divisions of Dhaka Bank Limited are using Electric Fund transfer specially Business Operations division for Remittance & dividend processing.
Direct Banking
Dhaka Bank IT Division in collaboration with multiple business units has a development a state-of-the-art Online Banking System with futuristic visions and plans for all retail and corporate customers with the most secured policies and channels and delivers the outmost service to our valuable customers.
RTGS (Real-Time Gross Settlement)
As per policy of Bangladesh Bank, Dhaka Bank has proudly implemented fast, accurate and secured Interbank Payment system to receive and send within 30 minutes to and from any Bank and Branch within the whole nation.
Online Utilities Bill Payment (WASA, DPDC, DESCO and TITAS)
Dhaka Bank has implemented most advanced solution in receiving Utility bills like WASA, DPDC, DESCO and TITAS bill payment through its branches jointly with Bangladesh’s different Government Offices and Private Companies. With the help of Business Operations Division, IT Division has developed a full real time online web based platform in order to receive Utility bill payments and update the respective system central databases accordingly. This facility has enables anyone who needs to pay the Utility bills in a smooth and hassle free manner.
bKash Distributor Payment Collection
Dhaka Bank now collects bKash’s distributor wallet payment on real time. In collaboration with Mohakhali Branch and IT Division DBL has integrated their system with bKash so that the respective distributor’s wallet can be topped-up for further e-Cash sale to bKash’s retailers and customers.
BanglaLink Online Distributor Payment
Dhaka Bank collects BanglaLink online distributor payment on real time. In collaboration with Uttara Branch, IT Division developed a system through which BanglaLink will get spontaneous notification of any collection that takes place at Dhaka Bank Branch end.
MRP & MRV Fee Collection
Dhaka Bank Limited being a tech-savvy bank supported by state-of-the-art technology always prioritizes digitalized financial and banking services that we have been doing for more than a decade. Although we carry out formal banking operations through our 74 branch locations but virtually we are present here and there across the globe through real-time online banking, card services, internet banking, utility bill collection units and remittance network. DBL has signed a contract with Department of Immigration & Passports and five leading banks which will pave the way to technological leadership in public payment system. Besides, this will strengthen green banking initiative which is already on the go in Bangladesh. By this agreement, the following mile steps will be achieved.
It’s most inspiring to see, our payment system is getting more tech-savvy and bank-centric. The more we add technology to public payment system, the more we can relieve people’s pain and financial insecurity.
Central Bank Reporting
Bangladesh Bank (Central Bank) has asked for a large number of reports from each commercial bank considering various interval frequencies, such as, Monthly, Quarterly etc. It reflects the banks All Deposit, Investment, Foreign Exchange, Customer Information and anything regarding the banking business. Major portion of these reports data has been extracts from the Core Banking Solution to Report Generation Purpose and forwarded to the respective divisions/ branches to verify and place to the Central Bank

  • Online CIB: CIB is one of the most important reports for each and every Commercial Bank in Bangladesh, which reflects the organizations Investment domain. Central Bank brought the modernization of the CIB system. Dhaka Bank IT Division extracts these data through some complex process each month and published it into intra-net portal.
  • RIT (Rationalized Input Template): Recently, Bangladesh Bank has automated most of its departments and they are maintaining a SAP solution based on RS/400 system. This system can import data from a very critical and unique format, which is called RIT (Rationalized Input Template). The Central Bank has introduced 250+ (aprx.) RIT templates till now. IT Division is working restless to supply these data to the concerned divisions, so that it can be accommodated with the central bank system.
  • GoAML: Anti-Money Laundering is a very big challenge to Bangladesh Government to support the Anti-Terrorism Act. The central Bank already changed its major architecture both physical and software system. New software is in the project pilot phase, which requires data of each month. Dhaka Bank IT prepares Cash Transaction data, Customer Data and relevant stakeholder’s data of each month for Bangladesh Bank Submission purpose.
  • E-Tender: Ministry of Planning has replaced their traditional tender system to the new E-Tender system. It is maintained by the Central Procurement Technical Unit. Banks are one of the stakeholders in this automation phase. Bank can serve several activities such as, Contractors Registration fee collection, quotation money receiving etc. Bank need to develop its technical structure and maintain it to serve these purposes. Dhaka Bank IT is currently developing this technical system, so that any of its branches could be able to serve its customer, which may also influence new customer attraction.


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Dear Valued Patrons,

At the very onset, let me express my heartiest gratitude for allowing us to serve you and I also wanted to reach out to you directly with an assurance that Dhaka Bank is fully equipped to support you during this difficult time.

Last couple of weeks ago we all were living in a peaceful condition, performing our daily tasks freely and perfectly. Entire economy and business environment was also in a good shape, until COVID-19 put a forceful stoppage to the overall life style and economy of the world. We all know that social distancing and cleanliness are the keys to prevent this pandemic. Hence, we urge your conscious effort to limiting public interaction and suspending wherever possible.

In this current situation, Dhaka Bank and its employees are beside you where we are fully online, either working from home or at our offices under a robust Business Continuity Plan (BCP) to serve you with limited branch banking and a full-fledged alternate delivery channel services.

Our state of the art Mobile App, Dhaka Bank GO (Click https://bit.ly/2WVfieu) and Internet Banking - Dhaka Bank Direct gives you the freedom of banking online anytime from anywhere. You can check the balance and transfer money to any designated Banks including any Dhaka Bank or bKash Account, make utility bill payments and mobile top-up through our Mobile App and Internet Banking Services. Our ATMs are also running efficiently with availability of sufficient cash for your convenience where you can make cash withdrawals whenever the need arises. Mentionable, the withdrawal of cash from any ATMs within Bangladesh with Dhaka Bank Debit Cards are absolutely free of charges up till April 30, 2020 (Dhaka Bank will bear the cost). Our corporate customers can also use our completely safe and secured online platform Dhaka Bank C-Solution for Payments, Inter Bank Fund Transfers, etc.

Moreover, to fulfill your urgent requirement, we have a limited no. of branches up and running by ensuring all kinds of precautionary and safety measures for you.

In case of extreme emergency and facing difficulties in conducting banking transactions, please let us know through our 24/7 Contact Center number 16474 (or, dial +8809678016474 for ISD/Overseas Calls). We are always with you to combat your difficulties.

As you know we are going through a critical phase and the situation is novel to all of us. We are getting lot of new information from various sources everyday about COVID-19 which will be shared at www.dhakabankltd.com.

Thank you for your trust and continued support to us. I firmly believe that jointly we will be able to combat this situation and win against all the odds.

Please stay home, stay safe and take care of yourself and family.

Best regards,

Emranul Huq
Managing Director & CEO
Dhaka Bank Limited