$

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

£

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

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Rate last updated: 02/01/2014 11:15:04 AM

Central Customer Service & Complaint Management Cell (CCS&CMC)

Head of CCS & CMS:

Mr. Md. Shakir Amin Chowdhury

  • Deputy Managing Director, Operations
  • Cell No : 01713 047 397
  • Phone : 58314424-30, Ext 203
  • Fax No : 58314419
  • Email   : shakir.chowdhury@dhakabank.com.bd

Member of the Cell

1) Mr. S. M. Abdullah Hil Kafi

  • EVP & Head of Internal Control & Compliance Division
  • Cell No : 01787 692884
  • Phone No: 9570899
  • Fax No : 9570899
  • E-mail : abdullah.kafi@dhakabank.com.bd

2) Mr. Md. Fakhrul Islam

  • SVP & Head of Business Operations Division
  • Phone No : 58314424-30, Ext 351
  • Cell No : 01730333428
  • Fax No : 58314419
  • E-mail : fakhrul1.islam@dhakabank.com.bd

3) Mr. Md. Katebur Rahman

 

  • FVP, Human Resources Division
  • Phone No : 58314424-30, Ext 221
  • Cell No : 01755 537395
  • Fax No : 58314419
  • Email : katebur.rahman@dhakabank.com.bd

DHAKA ZONE
Local OfficeForeign ExchangeUttaraDhanmondi
BananiKarwan BazarAmin BazarImamganj
BangshalIslampurDEPZFantasy Kingdom
IBB, DhakaGulshanMoghbazarBaridhara
MohakhaliBoard BazarKonabariKhilgaon
Savar BazarMirpurDhanmondi ModelJoypara
BB RoadNarayangonjPagla BazarKeranigonj
BhultaMadhabdi BazarBhairab BazarJatrabari
KishoregonjBanasreeRajanagarFaridpur
AraihazarGulshan Circle-2TangailMotijheel
KakrailGopaldiConsumer Banking,HoCards,Ho

CHITTAGONG ZONE
AgrabadJubilee RoadKhatungonjCDA AvenueIBB, Muradpu
New MarketHalishaharHathazariCox’s BazarChakaria
FatickchariPatiyaComillaSonaimuriFeni
GahiraAndekillaTeknafMaijdee

Head of Complaint Cell:

Mr. Mozammal Hoque Chowdhury

  • SEVP& Regional Manager, Chittagong
  • Cell No : 01730044787
  • Phone No : 031-2851101, 2851102-03,
  • Fax No : 031-2868092
  • E-mail : mozammal.hoque@dhakabank.com.bd

Member of Complaint Cell:

Ms. Tahera Begum

  • SAVP, Regional Office, Chittagong
  • Cell No : 01817703728
  • Phone No : 031-2851102-03,
  • Fax No : 031-2868092
  • E-mail : tahera.begum@dhakabank.com.bd

SYLHET ZONE
LaldighirparMoulvi BazarGoala BazarUpashaharHabiganj
Madina MarketAshugonj

Head of Complaint Cell:

Mr. Fazle Ahmed Rabbi

  • FVP & Manager, Uposhahar Branch, Sylhet
  • Cell No : 01716374127
  • Phone No : 0821-710443
  • Fax No : 0821-710371
  • E-mail : ahmed.rabbi@dhakabank.com.bd

Member of Complaint Cell:

Mr. Md. Azad Uddin

  • FVP & Manager, Laldighirpar Branch, Sylhet
  • Cell No : 01712068793
  • Phone No : 0821-721119
  • Fax No : 0821-721120
  • E-mail : azad.uddin@dhakabank.com.bd

BOGRA ZONE
BograBelkuchiSirajgonjShahjadpurChandaikona
Sherpur

Head of Complaint Cell:

Mr. Md. Kollol Hossain

  • SAVP & Manager, Bogra Branch
  • Cell No : 01713066331
  • Phone No : 051-69815
  • Fax No : 051-69815
  • E-mail : kollol.hossain@dhakabank.com.bd

Member of Complaints Management Cell :

Mr. Md. Shamchul Alam

  • SPO& Manager Operations, Bogra Branch
  • Cell No : 01712975200
  • Phone No : 051-69813
  • Fax No : 051-69815
  • E-mail : shamchul.alam@dhakabank.com.bd

RAJSHAHI ZONE
RajshahiPabnaChatmohar

Head of Complaint Cell:

Mr. Md. Abul Hasnat

  • SVP & Manager, Rajshahi Branch
  • Cell No : 01713066250
  • Phone No : 0721-812330
  • Fax No : 0721-812331
  • E-mail : abul.hasnat@dhakabank.com.bd

Member of Complaints Management Cell:

Mr. Mohammad Samiul Haque

  • AVP, Rajshahi Branch
  • Cell No : 01911668876
  • Phone No : 0721-812330
  • Fax No : 0721-812331
  • E-mail : samiul.haque@dhakabank.com.bd

BARISAL ZONE
Barisal

Head of Complaint Cell:

Mr.Kazi Zafar Hasan

  • FVP & Manager, Barisal Branch
  • Cell No : 01730357749
  • Phone No : 0431-61772, 217716
  • Fax No : 0431-61644
  • E-mail : zafar.hasan@dhakabank.com.bd

Member Of The Cell:

Mr. Md. Hasan Ali

  • SPO, Barisal Branch
  • Cell No : 01755632360
  • Phone No : 0431-61772, 21771
  • Fax No : 0431-61644
  • E-mail : hasan.ali1@dhakabank.com.bd

RANGPUR ZONE
RangpurSaidpurDinajpur

Head of Complaint Cell:

Mr. Avijit Roy

  • SAVP & Manager, Rangpur Branch
  • Cell No : 01713202662
  • Phone No : 0521-61496
  • Fax No : 0521-61494
  • E-mail : avijit.roy@dhakabank.com.bd

Member Of The Cell:

Mr. Md. Monjur Morshed

  • SPO& Manager Operations, Rangpur Branch
  • Cell No : 01755630156
  • Phone No : 0521-61496
  • Fax No : 0521-61494
  • E-mail : monjur.morshed@dhakabank.com.bd

KHULNA ZONE
KDA AvenueSatkhiraJessor

Head of Complaint Cell:

Mr. Arif Kamal Chowdhury

  • VP & Manager, KDA Avenue Branch, Khulna
  • Cell No : 01729076699
  • Phone No : 041-721437,730075
  • Fax No : 041-2833987
  • E-mail : arif.kamal@dhakabank.com.bd

Member Of The Cell:

Mr. A.F.M Mahmudur Rahman

  • SPO & Manager Operations, KDA Avenue Branch, Khulna
  • Cell No : 01711397570
  • Phone No : 041-721437,730075
  • Fax No : 041-2833987
  • E-mail : rahman.mahmudur@dhakabank.com.bd

DISCOVER OUR HISTORY

The nation was just halfway of its age; the passion for history and heritage and an obsession for faster pace exerted a powerful force for change in the business world. Many budding hopes grew as a choice of the new generation in the shadows of banking reformation of the nineties.

learn more

RESEARCH & DEVELOPMENT

Winner’s comfort and complacency is of little avail for corporate voyagers. Rather, a fighting spirit for everyday competition is what befits the occasion. A well-measured approach and analysis of market and own business in the process of decision and functional engagement seems inevitable

learn more

AN IMPORTANT MESSAGE FROM

EMRANUL HUQ

MANAGING DIRECTOR & CEO OF DHAKA BANK LIMITED

Dear Valued Patrons,

At the very onset, let me express my heartiest gratitude for allowing us to serve you and I also wanted to reach out to you directly with an assurance that Dhaka Bank is fully equipped to support you during this difficult time.

Last couple of weeks ago we all were living in a peaceful condition, performing our daily tasks freely and perfectly. Entire economy and business environment was also in a good shape, until COVID-19 put a forceful stoppage to the overall life style and economy of the world. We all know that social distancing and cleanliness are the keys to prevent this pandemic. Hence, we urge your conscious effort to limiting public interaction and suspending wherever possible.

YOUR SAFETY MEANS EVERYTHING TO US
In this current situation, Dhaka Bank and its employees are beside you where we are fully online, either working from home or at our offices under a robust Business Continuity Plan (BCP) to serve you with limited branch banking and a full-fledged alternate delivery channel services.

WE WILL TAKE CARE OF YOUR BANKING NEEDS
Our state of the art Mobile App, Dhaka Bank GO (Click https://bit.ly/2WVfieu) and Internet Banking - Dhaka Bank Direct gives you the freedom of banking online anytime from anywhere. You can check the balance and transfer money to any designated Banks including any Dhaka Bank or bKash Account, make utility bill payments and mobile top-up through our Mobile App and Internet Banking Services. Our ATMs are also running efficiently with availability of sufficient cash for your convenience where you can make cash withdrawals whenever the need arises. Mentionable, the withdrawal of cash from any ATMs within Bangladesh with Dhaka Bank Debit Cards are absolutely free of charges up till April 30, 2020 (Dhaka Bank will bear the cost). Our corporate customers can also use our completely safe and secured online platform Dhaka Bank C-Solution for Payments, Inter Bank Fund Transfers, etc.

Moreover, to fulfill your urgent requirement, we have a limited no. of branches up and running by ensuring all kinds of precautionary and safety measures for you.

GET IN TOUCH IF YOU ARE IN EXTREME EMERGENCY
In case of extreme emergency and facing difficulties in conducting banking transactions, please let us know through our 24/7 Contact Center number 16474 (or, dial +8809678016474 for ISD/Overseas Calls). We are always with you to combat your difficulties.

WE WILL FREQUENTLY UPDATE YOU
As you know we are going through a critical phase and the situation is novel to all of us. We are getting lot of new information from various sources everyday about COVID-19 which will be shared at www.dhakabankltd.com.

Thank you for your trust and continued support to us. I firmly believe that jointly we will be able to combat this situation and win against all the odds.

Please stay home, stay safe and take care of yourself and family.

Best regards,

Emranul Huq
Managing Director & CEO
Dhaka Bank Limited

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