$

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

£

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

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Rate last updated: 02/01/2014 11:15:04 AM








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CALL CENTER

DHAKABANK

 

  • 16474
  • +8809678016474 (Overseas)

HEAD OFFICE

OF DHAKABANK

 

  • 71, Purana Paltan Lane, Dhaka, Bangladesh.
    Phone: 9554514, 9571006-10
    Fax: +88029556584
    Email: info@dhakabank.com.bd
    Swift: DHBLBDDH

CENTRAL & ZONAL COMPLAINT CELL

In line with Bangladesh Bank guidelines, we have established the following complaint management cells at Head Office & Regional Offices, besides having branch-level complaint desks. Customers can contact us for grievance/complaint against our services.

CENTRAL CUSTOMER SERVICE & COMPLAINTS MANAGEMENT CELL (CCS& CMC)

Head of CCS & CMC:

  • Name : Mr. A.M.M Moyen Uddin
  • Designation : SEVP & Head of Information Technology Division
  • Cell No : 01787 692 885
  • Phone No : 5831 4424-30, Ext. 234
  • Fax No : 5831 4419
  • E-mail : moyen.uddin@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Abdul Matin
  • Designation : SEVP & Head of Credit Risk Division
  • Cell No : 01708133907
  • Phone No : 58314424-30 Ext -271
  • E-mail : matin.abdul@dhakabank.com.bd
  • Name : Mr. Syed Sazzad Haider Chowdhury
  • Designation : EVP & Head of Operations Division
  • Cell No : 01708 493 131
  • Phone : 48321291-95 Ext-100
  • E-mail : sazzad.haider@dhakabank.com.bd
  • Name : Mr. M Rezaur Rahman
  • Designation : SVP & Head of Human Resources Division
  • Cell No : 01708 493 130
  • Phone No : 58314424-30 Ext-220
  • Email : reza.rahman@dhakabank.com.bd
  • Name : Mr. Mostafizur Rahaman
  • Designation : SVP & In charge of Retail Banking Division
  • Cell No : 01730 006 927
  • Phone No : 9117302 Ext-102
  • Email : mostafizur.rahaman@dhakabank.com.bd
  • Name : Mr. Mahbubur Rahaman
  • Designation : SVP , Operations Division
  • Cell No : 01730 351 730
  • Phone No : 58314424-30 Ext-352
  • Email : mahbubur.rahman@dhakabank.com.bd
ZONAL CUSTOMER SERVICE & COMPLAINTS MANAGEMENT CELL (ZCS & CMC)
CHATTOGRAM ZONE

Head of the Cell:

  • Name : Mr. Md. Muhibbul Abrar Choudhury
  • Designation : EVP & Regional Head, Chattogram
  • Cell No : 01713 099 835
  • Phone No : 031-285 1101
  • Fax No : 031-286 8092
  • E-mail : muhibbul.abrar@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Mesbah Uddin Kutubi
  • Designation : FVP, Regional Office, Chattogram
  • Cell No : 01819 326 743
  • Phone No : 031-285 1102-03
  • Fax No : 031-286 8092
  • E-mail : mesbahi.uddin@dhakabank.com.bd
SYLHET ZONE

Head of the Cell:

  • Name : Mr. Md. Azad Uddin
  • Designation : VP & Manager, Laldighirpar Branch, Sylhet
  • Cell No : 01712 068 793
  • Phone No : 0821-721 119
  • Fax No : 0821-721 120
  • E-mail : azad.uddin@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Sumon Banik
  • Designation : FVP & Manager, Uposhahar Branch, Sylhet
  • Cell No : 01712 254 833
  • Phone No : 0821-710 443
  • Fax No : 0821-710 371
  • E-mail : sumon.banik@dhakabank.com.bd
KHULNA ZONE

Head of the Cell:

  • Name : Mr. Arif Kamal Chowdhury
  • Designation : SVP & Manager, KDA Avenue Branch, Khulna
  • Cell No : 01729 076 699
  • Phone No : 041-721 437, 730 075
  • Fax No : 041-283 3987
  • E-mail : arif.kamal@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Md. Ismail Hossen
  • Designation : SPO & In-Charge, Credit Division, KDA Avenue Branch, Khulna
  • Cell No : 01920 512 662
  • Phone No : 041-721 437, 730 075
  • Fax No : 041-283 3987
  • E-mail : ismail.hossen@dhakabank.com.bd
RAJSHAHI ZONE

Head of the Cell:

  • Name : Mr. Md. Wajed Ali
  • Designation : FVP & Manager, Rajshahi Branch, Rajshahi
  • Cell No : 01708 133 906
  • Phone No : 0247-812 330
  • Fax No : 0247-812 331
  • E-mail : wajed.ali@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Md. Moshiur Rahman
  • Designation : AVP & Manager-operations Rajshahi Branch, Rajshahi
  • Cell No : 01755 533 328
  • Phone No : 0721-812 330
  • Fax No : 0721-812 331
  • E-mail : moshiur.rahman@dhakabank.com.bd
BOGURA ZONE

Head of the Cell:

  • Name : Mr. Faruque Ahmmed
  • Designation : VP & Manager, Bogura Branch, Bogura
  • Cell No : 01713 066 331
  • Phone No : 051-69 815
  • Fax No : 051-69 813
  • E-mail : faruque.ahmmed@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Amran Ahmmed
  • Designation : FVP & Manager Operations, Bogura Branch, Bogura
  • Cell No : 01818 718 447
  • Phone No : 051-69 815
  • Fax No : 051-69 813
  • E-mail : amran.ahmmed@dhakabank.com.bd
BARISHAL ZONE

Head of the Cell:

  • Name : Mr. Md. Hasan Ali
  • Designation : AVP & Manager, Barishal Branch, Barishal
  • Cell No : 01730 357 749
  • Phone No : 0431-61 772
  • Fax No : 0431-61 644
  • E-mail : hasan.ali1@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Md. Hasanuzzaman
  • Designation : SPO & Manager Operations, Barishal Branch, Barishal
  • Cell No : 01755 632 360
  • Phone No : 0431-61 772
  • Fax No : 0431-61 644
  • E-mail : md.hasanuzzaman@dhakabank.com.bd
RANGPUR ZONE

Head of the Cell:

  • Name : Mr. A N M Azam Mehrab
  • Designation : SAVP & Manager, Rangpur Branch, Rangpur
  • Cell No : 01713 202 662
  • Phone No : 0521-61 496
  • Fax No : 0521-61 494
  • E-mail : azam.mehrab@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Soheb Ahmed
  • Designation : AVP & Manager Operations, Rampur Branch, Rangpur
  • Cell No : 01755 630 156
  • Phone No : 0521-61 496
  • Fax No : 0521-61 494
  • E-mail : ahmed.soheb@dhakabank.com.bd
MYEMENSINGH ZONE

Head of the Cell:

  • Name : Mr. Hamimur Rahman
  • Designation : AVP & Manager, Myemensingh Branch, Myemensingh
  • Cell No : 01708 133 924
  • Phone No : 091-54 054, 091-54 055
  • Fax No : 091-54 053
  • E-mail : hamimur.rahman@dhakabank.com.bd

Members of the Cell:

  • Name : Mr. Md. Abdul Kader
  • Designation : PO & Manager Operations, Myemensingh Branch, Myemensingh
  • Cell No : 01841 035 641
  • Phone No : 091-54 054, 091-54 055
  • Fax No : 091-54 053
  • E-mail : abdul.kader1@dhakabank.com.bd

DISCOVEROUR HISTORY

The nation was just halfway of its age; the passion for history and heritage and an obsession for faster pace exerted a powerful force for change in the business world. Many budding hopes grew as a choice of the new generation in the shadows of banking reformation of the nineties.

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RESEARCH & DEVELOPMENT

Winner’s comfort and complacency is of little avail for corporate voyagers. Rather, a fighting spirit for everyday competition is what befits the occasion. A well-measured approach and analysis of market and own business in the process of decision and functional engagement seems inevitable

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AN IMPORTANT MESSAGE FROM

EMRANUL HUQ

MANAGING DIRECTOR & CEO OF DHAKA BANK LIMITED

Dear Valued Patrons,

At the very onset, let me express my heartiest gratitude for allowing us to serve you and I also wanted to reach out to you directly with an assurance that Dhaka Bank is fully equipped to support you during this difficult time.

Last couple of weeks ago we all were living in a peaceful condition, performing our daily tasks freely and perfectly. Entire economy and business environment was also in a good shape, until COVID-19 put a forceful stoppage to the overall life style and economy of the world. We all know that social distancing and cleanliness are the keys to prevent this pandemic. Hence, we urge your conscious effort to limiting public interaction and suspending wherever possible.

YOUR SAFETY MEANS EVERYTHING TO US
In this current situation, Dhaka Bank and its employees are beside you where we are fully online, either working from home or at our offices under a robust Business Continuity Plan (BCP) to serve you with limited branch banking and a full-fledged alternate delivery channel services.

WE WILL TAKE CARE OF YOUR BANKING NEEDS
Our state of the art Mobile App, Dhaka Bank GO (Click https://bit.ly/2WVfieu) and Internet Banking - Dhaka Bank Direct gives you the freedom of banking online anytime from anywhere. You can check the balance and transfer money to any designated Banks including any Dhaka Bank or bKash Account, make utility bill payments and mobile top-up through our Mobile App and Internet Banking Services. Our ATMs are also running efficiently with availability of sufficient cash for your convenience where you can make cash withdrawals whenever the need arises. Mentionable, the withdrawal of cash from any ATMs within Bangladesh with Dhaka Bank Debit Cards are absolutely free of charges up till April 30, 2020 (Dhaka Bank will bear the cost). Our corporate customers can also use our completely safe and secured online platform Dhaka Bank C-Solution for Payments, Inter Bank Fund Transfers, etc.

Moreover, to fulfill your urgent requirement, we have a limited no. of branches up and running by ensuring all kinds of precautionary and safety measures for you.

GET IN TOUCH IF YOU ARE IN EXTREME EMERGENCY
In case of extreme emergency and facing difficulties in conducting banking transactions, please let us know through our 24/7 Contact Center number 16474 (or, dial +8809678016474 for ISD/Overseas Calls). We are always with you to combat your difficulties.

WE WILL FREQUENTLY UPDATE YOU
As you know we are going through a critical phase and the situation is novel to all of us. We are getting lot of new information from various sources everyday about COVID-19 which will be shared at www.dhakabankltd.com.

Thank you for your trust and continued support to us. I firmly believe that jointly we will be able to combat this situation and win against all the odds.

Please stay home, stay safe and take care of yourself and family.

Best regards,

Emranul Huq
Managing Director & CEO
Dhaka Bank Limited

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