$

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

£

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

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Rate last updated: 02/01/2014 11:15:04 AM








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    CALL CENTER

    DHAKABANK

     

    • 16474
    • +8809678016474 (Overseas)

    HEAD OFFICE

    OF DHAKABANK

     

    • 71, Purana Paltan Lane, Dhaka, Bangladesh.
      Phone: 9554514, 9571006-10
      Fax: +88029556584
      Email: info@dhakabank.com.bd
      Swift: DHBLBDDH

    CENTRAL & ZONAL COMPLAINT CELL

    In line with Bangladesh Bank guidelines, we have established the following complaint management cells at Head Office & Regional Offices, besides having branch-level complaint desks. Customers can contact us for grievance/complaint against our services.


    CENTRAL CUSTOMER SERVICE & COMPLAINTS MANAGEMENT CELL (CCS& CMC)

    Head of CCS & CMC:

    • Name : Mr. A.M.M Moyen Uddin
    • Designation : Deputy Managing Director – Operations & IT
    • Cell No : 01787692885
    • Phone : 5831 4424-30, Ext. 234
    • Fax : 5831 4419
    • Email   : moyen.uddin@dhakabank.com.bd

    Members of the Cell:

    • Name : Mr. Abdul Matin
    • Designation : SEVP & Head of Credit Risk Management
    • Cell No : 01708 133 907
    • Phone No: 5831 4424-30, Ext. 271
    • Fax : 5831 4419
    • E-mail : matin.abdul@dhakabank.com.bd
    • Name : Mr. M Rezaur Rahman
    • Designation : SVP & Head of Human Resources Division
    • Cell No : 01708 493 130
    • Phone No : 5831 4424-30, Ext 220
    • Fax : 5831 4419
    • Email : reza.rahman@dhakabank.com.bd
    • Name : Mr. H. M. Mostafizur Rahman
    • Designation : SVP & Head of Retail Business Division
    • Cell No : 01730 006 927
    • Phone No : 9117 969, 9117 302 (Dir.) Ext 75021
    • Fax : 911 8079
    • Email : mostafizur.rahman@dhakabank.com.bd
    • Name : Mr. Md. Shaheenul Islam
    • Designation : SAVP & AML and CFT Division
    • Cell No : 01716 107 685
    • Phone No : 5831 4424-30, Ext 382
    • Fax : 5831 4419
    • Email : shaheenul.islam@dhakabank.com.bd


    ZONAL CUSTOMER SERVICE & COMPLAINTS MANAGEMENT CELL (ZCS & CMC)
    CHATTOGRAM ZONE

    Head of the Cell:

    • Name : Mr. Nurul Arshad Choudhury
    • Designation : : EVP & Regional Head, Chattogram
    • Cell No : 01713 066 237
    • Phone No : 031-622 131-33, Ext 1701
    • Fax No : 031-622-130
    • E-mail : nurul.arshad@dhakabank.com.bd

    Member of the Cell:

    • Name : Mr. Ashit Kumar Chakraborty
    • Designation : SAVP & Manager Operations, Anderkilla Branch, Chattogram
    • Cell No : 01716 105 854
    • Phone No : 031-286 9710-11
    • Fax No : 031-286 9713
    • E-mail : ashit.kumar@dhakabank.com.bd

    SYLHET ZONE

    Head of the Cell:

    • Name : Mr. Md. Azad Uddin
    • Designation : VP & Manager, Laldighirpar Branch, Sylhet
    • Cell No : 01712 068 793
    • Phone No : 0821-721 119
    • Fax No : 0821-721 120
    • E-mail : azad.uddin@dhakabank.com.bd

    Member of the Cell:

    • Name : Mr. Sumon Banik
    • Designation : FVP & Manager, Uposhahar Branch, Sylhet
    • Cell No : 01712 254 833 & 01713204918
    • Phone No : 0821-710 443
    • Fax No : 0821-710 371
    • E-mail : sumon.banik@dhakabank.com.bd

    KHULNA ZONE

    Head of the Cell:

    • Name : Mr. Mehedi Zaman Khan
    • Designation : SVP & Manager, KDA Avenue Branch, Khulna
    • Cell No : 01708 493 134
    • Phone No : 041-721 437, 730 075
    • Fax No : 041-283 3987
    • E-mail : mehedi.zaman@dhakabank.com.bd

    Member of the Cell:

    • Name : Mr. Shaikh Ali Shahed Mursalin
    • Designation : AVP & In-Charge, Credit Division, KDA Avenue Branch, Khulna
    • Cell No : 01920 112 200
    • Phone No : 041-721 437, 730 075
    • Fax No : 041-283 3987
    • E-mail : shahed.mursalin@dhakabank.com.bd

    RAJSHAHI ZONE

    Head of the Cell:

    • Name : Mr. Md. Faruque Ahmmed
    • Designation : VP & Manager, Rajshahi Branch, Rajshahi
    • Cell No : 01708 133 906
    • Phone No : 0247-812 330
    • Fax No : 0247-812 331
    • E-mail : raruque.ahmmed@dhakabank.com.bd

    Member of the Cell:

    • Name : Mr. Mohammad Samiul Haque
    • Designation : AVP & Manager Operations Rajshahi Branch, Rajshahi
    • Cell No : 01611 668 876
    • Phone No : 0721-812 330
    • Fax No : 0721-812 331
    • E-mail : samiul.haque@dhakabank.com.bd

    BOGURA ZONE

    Head of the Cell:

    • Name : Mr. Md. Wajed Ali
    • Designation : FVP & Manager, Bogura Branch, Bogura
    • Cell No : 01713 066 331
    • Phone No : 051-69 813
    • Fax No : 051-69 815
    • E-mail : wajed.ali@dhakabank.com.bd

    Member of the Cell:

    • Name : Mr. Md. Moshiur Rahman
    • Designation : SAVP & Manager Operations, Bogura Branch, Bogura
    • Cell No : 01844150535
    • Phone No : 051-69 813
    • Fax No : 051-69 815
    • E-mail : moshiur.rahman @dhakabank.com.bd

    BARISHAL ZONE

    Head of the Cell:

    • Name : Mr. Md. Hamidullah
    • Designation : FVP & Manager, Barishal Branch, Barishal
    • Cell No : 01730 357 749
    • Phone No : 0431-61 772
    • Fax No : 0431-61 644
    • E-mail : md.hamidullah@dhakabank.com.bd

    Member of the Cell:

    • Name : Mr. Md. Hasanuzzaman
    • Designation : AVP & Manager Operations, Barishal Branch, Barishal
    • Cell No : 01755 632 360
    • Phone No : 0431-61 772
    • Fax No : 0431-61 644
    • E-mail : md.hasanuzzaman@dhakabank.com.bd

    RANGPUR ZONE

    Head of the Cell:

    • Name : Mr. A N M Azam Mehrab
    • Designation : SAVP & Manager, Rangpur Branch, Rangpur
    • Cell No : 01713 202 662
    • Phone No : 0521-61 496
    • Fax No : 0521-61 494
    • E-mail : azam.mehrab@dhakabank.com.bd

    Member of the Cell:

    • Name : Mr. Soheb Ahmed
    • Designation : AVP & Manager Operations, Rampur Branch, Rangpur
    • Cell No : 01755 630 156
    • Phone No : 0521-61 496
    • Fax No : 0521-61 494
    • E-mail : ahmed.soheb@dhakabank.com.bd

    MYEMENSINGH ZONE

    Head of the Cell:

    • Name : Mr. Hamimur Rahman
    • Designation : SAVP & Manager, Myemensingh Branch, Myemensingh
    • Cell No : 01708 133 924
    • Phone No : 091-54 054, 091-54 055
    • Fax No : 091-54 053
    • E-mail : hamimur.rahman@dhakabank.com.bd

    Member of the Cell:

    • Name : Mr. Md. Abdul Kader
    • Designation : PO & Manager Operations, Myemensingh Branch, Myemensingh
    • Cell No : 01841 035 641
    • Phone No : 091-54 054, 091-54 055
    • Fax No : 091-54 053
    • E-mail : abdul.kader1@dhakabank.com.bd

    DISCOVEROUR HISTORY

    The nation was just halfway of its age; the passion for history and heritage and an obsession for faster pace exerted a powerful force for change in the business world. Many budding hopes grew as a choice of the new generation in the shadows of banking reformation of the nineties.

    learn more

    RESEARCH & DEVELOPMENT

    Winner’s comfort and complacency is of little avail for corporate voyagers. Rather, a fighting spirit for everyday competition is what befits the occasion. A well-measured approach and analysis of market and own business in the process of decision and functional engagement seems inevitable

    learn more

    AN IMPORTANT MESSAGE FROM

    EMRANUL HUQ

    MANAGING DIRECTOR & CEO OF DHAKA BANK LIMITED

    Dear Valued Patrons,

    At the very onset, let me express my heartiest gratitude for allowing us to serve you and I also wanted to reach out to you directly with an assurance that Dhaka Bank is fully equipped to support you during this difficult time.

    Last couple of weeks ago we all were living in a peaceful condition, performing our daily tasks freely and perfectly. Entire economy and business environment was also in a good shape, until COVID-19 put a forceful stoppage to the overall life style and economy of the world. We all know that social distancing and cleanliness are the keys to prevent this pandemic. Hence, we urge your conscious effort to limiting public interaction and suspending wherever possible.

    YOUR SAFETY MEANS EVERYTHING TO US
    In this current situation, Dhaka Bank and its employees are beside you where we are fully online, either working from home or at our offices under a robust Business Continuity Plan (BCP) to serve you with limited branch banking and a full-fledged alternate delivery channel services.

    WE WILL TAKE CARE OF YOUR BANKING NEEDS
    Our state of the art Mobile App, Dhaka Bank GO (Click https://bit.ly/2WVfieu) and Internet Banking - Dhaka Bank Direct gives you the freedom of banking online anytime from anywhere. You can check the balance and transfer money to any designated Banks including any Dhaka Bank or bKash Account, make utility bill payments and mobile top-up through our Mobile App and Internet Banking Services. Our ATMs are also running efficiently with availability of sufficient cash for your convenience where you can make cash withdrawals whenever the need arises. Mentionable, the withdrawal of cash from any ATMs within Bangladesh with Dhaka Bank Debit Cards are absolutely free of charges up till April 30, 2020 (Dhaka Bank will bear the cost). Our corporate customers can also use our completely safe and secured online platform Dhaka Bank C-Solution for Payments, Inter Bank Fund Transfers, etc.

    Moreover, to fulfill your urgent requirement, we have a limited no. of branches up and running by ensuring all kinds of precautionary and safety measures for you.

    GET IN TOUCH IF YOU ARE IN EXTREME EMERGENCY
    In case of extreme emergency and facing difficulties in conducting banking transactions, please let us know through our 24/7 Contact Center number 16474 (or, dial +8809678016474 for ISD/Overseas Calls). We are always with you to combat your difficulties.

    WE WILL FREQUENTLY UPDATE YOU
    As you know we are going through a critical phase and the situation is novel to all of us. We are getting lot of new information from various sources everyday about COVID-19 which will be shared at www.dhakabankltd.com.

    Thank you for your trust and continued support to us. I firmly believe that jointly we will be able to combat this situation and win against all the odds.

    Please stay home, stay safe and take care of yourself and family.

    Best regards,

    Emranul Huq
    Managing Director & CEO
    Dhaka Bank Limited

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