The world witnesses an information and technology revolution This revolution has touched every aspect of people’s life including banking. Technology has introduced new ways of delivering banking services and products to the customers, such as ATMs, and internet banking (IB). Hence banks have found themselves at the forefront of technology adoption for the past few years. These changes and developments
in the banking industry have impacts on service quality, future of the banking activities, and consequently its continually competitive ability in the market since going along with technology is one of the most important factors of economic organization’s success in general and banks in particular. This motivates banks to spend more on technology and information to achieve maximum returns and attract large number of clients.
To continue meeting these goals, we have made some significant changes to IT functions in 2013.