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TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

€

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

£

TT-Clean: 77.1 | TK BC-Selling: 78.1
TK OD-Sight: 76.88 TK | TC-Selling: 78.1 TK

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Dhaka Bank Signs MoU with BIAC to Resolve Money-loan Disputes

Dhaka-Bank-Signs-MoU-with-BIAC-to-Resolve-Money-loan-Disputes

Dhaka, 24 July, 2016: Bangladesh International Arbitration Centre (BIAC) signed a Memorandum of Understanding (MoU) with The Dhaka Bank Limited (DBL) to assist resolution of commercial and money loan disputes through alternative dispute resolution (ADR).

Chief Executive Officer of BIAC Mr. Muhammad A. (Rumee) Ali and Managing Director of DBL, Syed Mahbubur Rahman signed the MoU on behalf of their respective institutions. Deputy Managing Directors of DBL namely,Emranul Huq, Khan Shahadat Hossain, Md. Shakir Amin Chowdhury were present at the signing ceremony.Senior officials from both the institutions were also present during the signing ceremony at DBL Corporate Office, Dhaka

Mr. Muhammad A. (Rumee) Ali emphasized the need and importance of ADR for the banking sector and how it can contribute to the expeditious resolution of money loan disputes. Syed Mahbubur Rahman encouraged the use of ADR for the banking sector and welcomed the collaboration between the two institutions.

Financial institutions require efficient and effective resolution methods for such disputes that will allow parties to keep matters confidential and preserve their relationship. In this regard, Bangladesh Bank, the central Bank of Bangladesh issued a letter on 19 th April 2016 to all schedule banks with an urge to include BIAC ADR Clause in their loan and commercial contracts. Further, the Bangladesh Bank has also suggested that in resolution of disputes through ADR methods the banks may seek assistance from the Bangladesh International Arbitration Centre (BIAC), the country’s first and only alternative dispute resolution (ADR) institution. In addition to this,earlier this year the Government of Bangladesh has given effect to a mandatory mediation provision in the Code of Civil Procedure 1908- requiring all civil cases to try mediation.

AN IMPORTANT MESSAGE FROM

EMRANUL HUQ

MANAGING DIRECTOR & CEO OF DHAKA BANK LIMITED

Dear Valued Patrons,

At the very onset, let me express my heartiest gratitude for allowing us to serve you and I also wanted to reach out to you directly with an assurance that Dhaka Bank is fully equipped to support you during this difficult time.

Last couple of weeks ago we all were living in a peaceful condition, performing our daily tasks freely and perfectly. Entire economy and business environment was also in a good shape, until COVID-19 put a forceful stoppage to the overall life style and economy of the world. We all know that social distancing and cleanliness are the keys to prevent this pandemic. Hence, we urge your conscious effort to limiting public interaction and suspending wherever possible.

YOUR SAFETY MEANS EVERYTHING TO US
In this current situation, Dhaka Bank and its employees are beside you where we are fully online, either working from home or at our offices under a robust Business Continuity Plan (BCP) to serve you with limited branch banking and a full-fledged alternate delivery channel services.

WE WILL TAKE CARE OF YOUR BANKING NEEDS
Our state of the art Mobile App, Dhaka Bank GO (Click https://bit.ly/2WVfieu) and Internet Banking - Dhaka Bank Direct gives you the freedom of banking online anytime from anywhere. You can check the balance and transfer money to any designated Banks including any Dhaka Bank or bKash Account, make utility bill payments and mobile top-up through our Mobile App and Internet Banking Services. Our ATMs are also running efficiently with availability of sufficient cash for your convenience where you can make cash withdrawals whenever the need arises. Mentionable, the withdrawal of cash from any ATMs within Bangladesh with Dhaka Bank Debit Cards are absolutely free of charges up till April 30, 2020 (Dhaka Bank will bear the cost). Our corporate customers can also use our completely safe and secured online platform Dhaka Bank C-Solution for Payments, Inter Bank Fund Transfers, etc.

Moreover, to fulfill your urgent requirement, we have a limited no. of branches up and running by ensuring all kinds of precautionary and safety measures for you.

GET IN TOUCH IF YOU ARE IN EXTREME EMERGENCY
In case of extreme emergency and facing difficulties in conducting banking transactions, please let us know through our 24/7 Contact Center number 16474 (or, dial +8809678016474 for ISD/Overseas Calls). We are always with you to combat your difficulties.

WE WILL FREQUENTLY UPDATE YOU
As you know we are going through a critical phase and the situation is novel to all of us. We are getting lot of new information from various sources everyday about COVID-19 which will be shared at www.dhakabankltd.com.

Thank you for your trust and continued support to us. I firmly believe that jointly we will be able to combat this situation and win against all the odds.

Please stay home, stay safe and take care of yourself and family.

Best regards,

Emranul Huq
Managing Director & CEO
Dhaka Bank Limited

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