Central Customer Service & Complaint Management Cell (CCS&CMC)
For Any Complaint, Please Contact:
Cell No: 01325-095949
Email: complaint.cell@dhakabank.com.bd
Head of CCS & CMC:
Mr. A.M.M Moyen Uddin
- Deputy Managing Director & COO
- Phone : 5831 4424-30, Ext. 234
- Fax : 5831 4419
- Email : moyen.uddin@dhakabank.com.bd
Member of the Cell
1) Mr. Md. Fakrul Abedin
- SEVP & Head of Credit Risk Management
- Cell No : 01730086469
- Phone No : 58314424-30, Ext 271
- Email : fakhrul.abedin1@dhakabank.com.bd
2) Mr. M. Rezaur Rahman
- EVP & Head of Human Resources Division
- Cell No : 01708 493 130
- Phone No : 5831 4424-30, Ext 220
- Fax : 5831 4419
- Email : reza.rahman@dhakabank.com.bd
3) Mr. H. M. Mostafizur Rahman
- EVP & Head of Retail Business Division
- Cell No : 01730 006 927
- Phone No : 9117 969, 9117 302 (Dir.) Ext 75021
- Fax : 911 8079
- Email : mostafizur.rahman@dhakabank.com.bd
4) Mr. Md. Shaheenul Islam
- FVP & AML and CFT Division
- Cell No : 01716 107 685
- Phone No : 5831 4424-30, Ext 382
- Fax : 5831 4419
- Email : shaheenul.islam@dhakabank.com.bd
DHAKA ZONE
| Local Office | Foreign Exchange | Uttara | Dhanmondi |
| Banani | Karwan Bazar | Amin Bazar | Imamganj |
| Bangshal | Islampur | DEPZ | Fantasy Kingdom |
| IBB, Dhaka | Gulshan | Moghbazar | Baridhara |
| Mohakhali | Board Bazar | Konabari | Khilgaon |
| Savar Bazar | Mirpur | Dhanmondi Model | Joypara |
| BB Road | Narayangonj | Pagla Bazar | Keranigonj |
| Bhulta | Madhabdi Bazar | Bhairab Bazar | Jatrabari |
| Kishoregonj | Banasree | Rajanagar | Faridpur |
| Araihazar | Gulshan Circle-2 | Tangail | Motijheel |
| Kakrail | Gopaldi | Consumer Banking,Ho | Cards,Ho |
CHITTAGONG ZONE
| Agrabad | Jubilee Road | Khatungonj | CDA Avenue | IBB, Muradpu |
| New Market | Halishahar | Hathazari | Cox’s Bazar | Chakaria |
| Fatickchari | Patiya | Comilla | Sonaimuri | Feni |
| Gahira | Andekilla | Teknaf | Maijdee | |
Head of Complaint Cell:
Mr. Nurul Arshad Choudhury
- EVP & Regional Head, Chattogram
- Cell No : 01713 066 237
- Phone No : 031-622 131-33, Ext 1701
- Fax No : 031-622-130
- E-mail : nurul.arshad@dhakabank.com.bd
Member of Complaint Cell:
Mr. Ashit Kumar Chakraborty
- SAVP & Manager Operations, Anderkilla Branch, Chattogram
- Cell No : 01716 105 854
- Phone No : 031-286 9710-11
- Fax No : 031-286 9713
- E-mail : ashit.kumar@dhakabank.com.bd
SYLHET ZONE
| Laldighirpar | Moulvi Bazar | Goala Bazar | Upashahar | Habiganj |
| Madina Market | Ashugonj | | | |
Head of Complaint Cell:
Mr. Md. Azad Uddin
- VP & Manager, Laldighirpar Branch, Sylhet
- Cell No : 01712 068 793
- Phone No : 0821-721 119
- Fax No : 0821-721 120
- E-mail : azad.uddin@dhakabank.com.bd
Member of Complaint Cell:
Mr. Sumon Banik
- FVP & Manager, Uposhahar Branch, Sylhet
- Cell No : 01712 254 833 & 01713204918
- Phone No : 0821-710 443
- Fax No : 0821-710 371
- E-mail : sumon.banik@dhakabank.com.bd
BOGRA ZONE
| Bogra | Belkuchi | Sirajgonj | Shahjadpur | Chandaikona |
| Sherpur | | | | |
Head of Complaint Cell:
Mr. Md. Wajed Ali
- FVP & Manager, Bogura Branch, Bogura
- Cell No : 01713 066 331
- Phone No : 051-69 813
- Fax No : 051-69 815
- E-mail : wajed.ali@dhakabank.com.bd
Member of Complaints Management Cell :
Mr. Md. Moshiur Rahman
- SAVP & Manager Operations, Bogura Branch, Bogura
- Cell No : 01844150535
- Phone No : 051-69 813
- Fax No : 051-69 815
- E-mail : moshiur.rahman @dhakabank.com.bd
RAJSHAHI ZONE
Head of Complaint Cell:
Mr. Md. Faruque Ahmmed
- VP & Manager, Rajshahi Branch, Rajshahi
- Cell No : 01708 133 906
- Phone No : 0247-812 330
- Fax No : 0247-812 331
- E-mail : raruque.ahmmed@dhakabank.com.bd
Member of Complaints Management Cell:
Mr. Mohammad Samiul Haque
- Designation : AVP & Manager Operations Rajshahi Branch, Rajshahi
- Cell No : 01755-533328
- Phone No : 0721-812 330
- Fax No : 0721-812 331
- E-mail : samiul.haque@dhakabank.com.bd
BARISAL ZONE
Head of Complaint Cell:
Mr. Md. Hamidullah
- FVP & Manager, Barishal Branch, Barishal
- Cell No : 01730 357 749
- Phone No : 0431-61 772
- Fax No : 0431-61 644
- E-mail : md.hamidullah@dhakabank.com.bd
Member Of The Cell:
Mr. Md. Hasanuzzaman
- Designation : AVP & Manager Operations, Barishal Branch, Barishal
- Cell No : 01755 632 360
- Phone No : 0431-61 772
- Fax No : 0431-61 644
- E-mail : md.hasanuzzaman@dhakabank.com.bd
RANGPUR ZONE
Head of Complaint Cell:
Mr. A N M Azam Mehrab
- SAVP & Manager, Rangpur Branch, Rangpur
- Cell No : 01713 202 662
- Phone No : 0521-61 496
- Fax No : 0521-61 494
- E-mail : azam.mehrab@dhakabank.com.bd
Member Of The Cell:
Mr. Soheb Ahmed
- AVP & Manager Operations, Rampur Branch, Rangpur
- Cell No : 01755 630 156
- Phone No : 0521-61 496
- Fax No : 0521-61 494
- E-mail : ahmed.soheb@dhakabank.com.bd
KHULNA ZONE
Head of Complaint Cell:
Mr. A. F. M Mahmudur Rahman
- Designation : AVP & Manager, KDA Avenue Branch, Khulna
- Cell No : 01713 293 933
- Phone No : 041-721 437, 730 075
- Fax No : 041-283 3987
- E-mail : rahman.mahmudur@dhakabank.com.bd
Member Of The Cell:
Mr. Muhammad Firoz Haidar
- Designation: AVP & Manager-Operations, KDA Avenue Branch, Khulna
- Cell No : 01755 533 329
- Phone No : 041-721 437, 730 075
- Fax No : 041-283 3987
- E-mail : feroz.haider@dhakabank.com.bd
MYEMENSINGH ZONE
Head of Complaint Cell:
Mr. Hamimur Rahman
- SAVP & Manager, Myemensingh Branch, Myemensingh
- Cell No : 01708 133 924
- Phone No : 091-54 054, 091-54 055
- Fax No : 091-54 053
- E-mail : hamimur.rahman@dhakabank.com.bd
Member Of The Cell:
Mr. Md. Abdul Kader
- PO & Manager Operations, Myemensingh Branch, Myemensingh
- Cell No : 01841 035 641
- Phone No : 091-54 054, 091-54 055
- Fax No : 091-54 053
- E-mail : abdul.kader1@dhakabank.com.bd
